Overcoming Payment Anxiety in EV Charging

Our 2024 survey of EV drivers, conducted with The EV Café, shows that booking and paying for EV charging remains overly complicated, creating what we call ‘Payment Anxiety’. Drawing on that data, this report highlights the problems drivers face at the charge point, and proposes solutions for the EV charging industry.

The report includes new data and insights into:

  • How to meet user expectations around flexible and dynamic pricing.
  • Giving users the payment options they want.
  • Eliminating the many reported barriers to a smooth payment.
  • Addressing concerns around pre-authorisation.

Have you seen…?

‘Taming the EV Charging ‘Wild West” white paper, exploring the often-overlooked issue of EV charging user experience. Discover solutions to attract potential EV drivers. A vital read for operators of EV infrastructure.

LEARN MORE

Have you seen…?

‘You’ve installed EV chargers on your site – now what?’ white paper. Discover how privately-run charge points can generate £4,000 yearly with our white paper. Learn six strategies to boost utilisation and revenue for private charge point operators.

LEARN MORE

Overcoming Payment Anxiety in EV Charging

Our 2024 survey of EV drivers, conducted with The EV Café, shows that booking and paying for EV charging remains overly complicated, creating what we call ‘Payment Anxiety’. Drawing on that data, this report highlights the problems drivers face at the charge point, and proposes solutions for the EV charging industry.

The report includes new data and insights into:

  • How to meet user expectations around flexible and dynamic pricing.
  • Giving users the payment options they want.
  • Eliminating the many reported barriers to a smooth payment.
  • Addressing concerns around pre-authorisation.

Have you seen…?

‘Taming the EV Charging ‘Wild West” white paper, exploring the often-overlooked issue of EV charging user experience. Discover solutions to attract potential EV drivers. A vital read for operators of EV infrastructure.

LEARN MORE

Have you seen…?

‘You’ve installed EV chargers on your site – now what?’ white paper. Discover how privately-run charge points can generate £4,000 yearly with our white paper. Learn six strategies to boost utilisation and revenue for private charge point operators.

LEARN MORE
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