NEW Read our latest report – Overcoming Payment Anxiety in EV Charging

LEARN MORE

NEW Read our latest report – Overcoming Payment Anxiety in EV Charging

LEARN MORE

Charter for Smoother EV Charging Payments
Putting Drivers First

Sign up to the charter

What is the Charter?

The Charter is a shared commitment to make public EV charging as easy, reliable, and transparent as paying for anything else. It’s a set of clear, actionable principles that remove friction from the charging experience – empowering drivers with clarity, confidence, and control.

How It Started

This initiative began with Paythru, drawing on independent research with over 200 EV drivers. With early backing from Visa and strategic input from REA and EVA England, the Charter was refined through a roundtable with charge point operators, payment experts, and mobility platforms. At a London launch event, nearly 50 businesses pledged their support — and momentum continues to grow.

Download the full version of the Charter here (PDF 2MB)

What the Charter Covers

The five principles below guide our shared mission to improve the EV charging experience:

1
Clarity over charging costs

Use familiar, intuitive language – so drivers understand what they’re paying for, with no surprises.

2
Standardised & Reliable Payments

Support open, tap-and-go payment methods that work across networks and devices – no guesswork.

3
Reduce Payment Failures

Treat charging as critical infrastructure. Back up every transaction with fail-safes, just like any essential utility.

4
Transparent Pre-Authorisation

Use incremental authorisation. Tell drivers exactly what’s held and when funds will be released.

5
Clear Transaction Notifications

Align receipt info with site branding, send digital confirmations, and ensure recognisable merchant names on statements.

Sign up to the charter

Download the full version of the Charter here
(PDF 2MB)

Why It Matters
EV charging doesn’t need new technology – it needs to adopt proven, user-friendly systems from other industries (like banking, transport, and retail) to make charging seamless and stress-free.
Our Next Goal: Policy Impact
We aim to get this Charter recognised in public policy as a practical, cross-industry standard – offering clear, driver-first guidance for EV charging payment practices.
Join Us
Already, ~50 businesses are on board. Now we’re calling on the wider industry: add your support, share the Charter, and help set the standard for smoother EV charging.
Sign up to the charter

Paythru’s EV Payment Charter is supported by:

“The REA and EVA England are supporting the Paythru EV Payment Charter because it aims to transform the electric vehicle charging experience by setting a new industry standard for payment clarity, reliability, and transparency. Addressing common user frustrations, the Charter introduces consistent pricing displays, standardised payment methods, reduced transaction failures, and clearer pre-authorisation processes. Developed through industry collaboration and user research, it empowers EV drivers with a smoother, more informed charging journey.”

Download the full version of the Charter here (PDF 2MB)

Back To Top